Senior Consultant
Location: Gurgaon, India
Date: 20th September 2023
DUTIES & RESPONSIBILITIES
- The consultant has the KRA to interface with Internal/External customer at On Site or Off Site for following key areas:
- Demonstrate excellent leadership skills with the ability to fully understand the Clients business environment
- Ability to manage complex projects, problem-solve issues independently, and follow through on execution of solution
- Ensure compliance with data integrity requirements
- Build and maintain a team continually searching for areas of improvement and increased efficiencies and implementation
- Own and validate any/all action items focused on people and process improvement
- Responsible for developing process improvements and management reports for production metrics
- Manage daily escalations
- Act as key contact between TEOCO and assigned Client base
- Reviews error reports and makes necessary corrections to information entered, maintaining data integrity
- Interacts with TEOCO staff and client as required, and vendors to resolve network Performance issues
- Interact with internal R&D and Support for smooth delivery.
- Ensure adherence to operational processes on a day-to-day basis. Confirm compliance.
- Understand customer requirement and vision skilled to developed emotional connection.
- Capture the customer feedback / Appreciation /Award.
- Recommend appropriate solutions to meet the agreed KPI thresholds
- Validate recommend appropriate solutions to resolve interference and other critical performance issues in the network.
- Purpose recommendation to improve network KPI/KQI for better Customer experience.
- Coordinate with the customer/project teams/BSS function and Cross Network entity
- Ensure that all latest version of patches/software/Features are loaded in the elements.
- Emergency handling
- Help the field team in maintaining the RAN KPIs as per SLA
- Coordinate with other teams in rectifying issues related to performance of the RAN elements
EXPERIENCE & QUALIFICATION
Professional Competencies
- Masters/Bachelor Degree or equivalent in telecom
- Excellent communication and presentation skills
- Knowledge of LTE & 5G air interface, hands-on experience in 3G/LTE drive test & post processing tools
- Knowledge of 2G/3G/LTE and 5G Radio parameters and KPIs
- Knowledge of 3GPP specs is desirable
- Must be a good team player and a good team leader
- Ability to work in a matrix organization with a split between line and Functional responsibility
Technical Competence
- Technologies: GSM , UMTS , LTE & Volte
- Equipment – Ericsson and Huawei
Please send CV to Bhawna.rajpoot@teoco.com – do not fill in the form below!
Apply for Senior Consultant
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